Clienteling is gathering information and creating customer profiles. This allows you to establish long-term relationships with your customers based on data about their purchasing behaviour.

Now we’ve overcome rumors of the high street apocalypse, bricks and mortar is making a powerful come-back. Is now the perfect time to open a physical store?

As with most buzzwords, ‘concept store’ is being thrown around a lot in the retail sector. Often, the term is claimed in the wrong setting, so what is a concept...

Click and collect is a method of delivery where people buy goods online and opt to collect them from a local store or collection point. Offering a collaboration of online...

Trying before you buy used to be unique to physical shopping. With online businesses striving to offer consumers as much of the physical shopping experience as possible, brands needed to...

Artificial Intelligence (AI) opens up a world of possibilities for the retail industry, many of which are already offering monetary value to merchants. A study by Capgemini, a CRM company,...