Shipping to Europe

How much will it cost?

We offer free shipping for orders over €100 to all EU countries on a standard service from the Netherlands which takes 1-3 working days. For orders shipping elsewhere or under €100 a shipping charge will be applied. If you are in a hurry, we also offer a next day service, providing you place your order by 13:00 (CET). Please note we cannot ship to PO Boxes.

If you have questions about shipping costs or would like to arrange your own shipping, please contact our Customer Service Team.

How long does it take?

All Bouncepad products are configured to your exact specification and dispatched from our warehouse in the Netherlands. Orders are usually delivered within 1-3 working days using a standard service with FedEx or UPS. A next day service is available if your order is urgent. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive further emails with your invoice and tracking information.

Will I need to pay any duties or taxes?

All prices on our website exclude VAT, which will be added to your order during checkout. VAT will be charged on all orders shipping to the Netherlands. If you are a VAT-registered business in any other EU country, and enter a valid VAT number at checkout, no VAT will be charged. 

How do I track my order?

Once your order has been shipped, you will receive an email with your tracking number. This will be sent to the delivery email address provided when you placed your order. The invoice will be sent to the billing email address.

Orders to the rest of Europe

Orders being delivered to Europe but to countries outside of the EU will be subject to local duties and taxes, which are the responsibility of the recipient - as laid out in our Terms of Business. Please use this store for all orders outside the EU.